Privacy Policy

 

At Lions Den Resort, we respect your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, make a reservation, or use our services.

 

1. Information We Collect

Depending on how you interact with us, we may collect information such as:

• Full name
• Contact number
• Email address
• Booking and reservation details
• Check-in and check-out information
• Number of guests
• Payment and transaction information
• Special requests or preferences provided by you
• Information you provide when contacting us
• Technical information such as IP address, browser type, device information, and website usage data

We only collect information that is reasonably necessary to provide and improve our services.

 

2. How We Use Your Information

We may use your information to:

• Process and manage reservations.
• Provide accommodation and hospitality services.
• Communicate booking confirmations, updates, and important information.
• Respond to inquiries and customer support requests.
• Process payments and related transactions.
• Improve our website, services, and guest experience.
• Send promotional communications were permitted and, where required, with your consent.
• Prevent fraud, misuse, and security threats.
• Comply with applicable legal and regulatory requirements.

 

3. Payment Information

Payments may be processed through third-party payment providers. Where applicable, payment information may be handled directly by the relevant payment provider.

Lions Den Resort does not intentionally store complete payment card information unless it is necessary and legally permitted to do so.

 

4. Cookies

Our website may use cookies and similar technologies to:

• Keep the website functioning properly.
• Remember user preferences.
• Understand website traffic and usage.
• Improve website performance and user experience.
• Support relevant marketing and analytics activities where applicable.

You may manage or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

 

5. Sharing of Information

We do not sell or rent your personal information.

We may share information with trusted third parties when necessary to provide our services, including:

• Payment service providers
• Booking and reservation service providers
• Website hosting and technology providers
• Analytics and marketing service providers
• Professional advisers or service providers
• Government authorities or law enforcement agencies where legally required

Third parties are expected to handle information appropriately and only for legitimate purposes.

 

6. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no online transmission or storage system can be guaranteed to be completely secure.

 

7. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, maintain business records, resolve disputes, comply with legal obligations, and fulfill legitimate business purposes.

 

8. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to:

• Request access to information we hold about you.
• Request correction of inaccurate information.
• Request deletion of information where legally applicable.
• Withdraw consent where processing is based on consent.
• Object to certain uses of your information.

To make a privacy-related request, please contact us using the details below.

 

9. Children's Privacy

Our website and services are not specifically directed toward children. We do not knowingly collect unnecessary personal information from children.

Parents or guardians may contact us if they believe a child has provided personal information to us.

 

10. Third-Party Websites

Our website may contain links to third-party websites or services. Their privacy practices are governed by their own privacy policies, and Lions Den Resort is not responsible for their privacy practices.

 

 

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements.

Any changes will be published on this page with an updated effective date.

 

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact:

Lions Den Resort
 Nepal